Onsite Service & Support

Factory-trained technicians on your doorstep when you need them.

It either works...or it works.

IdealOS is a leading service provider in the document management industry. We back up our implementation and training with a Service Plan tailor-made for your business or organization.

No cookie cutter solutions here! We find out what you need, then we deliver.

We ensure your business processes are reliable, efficient and consistent at all times while managing costs and overhead. We factor in your volumes, type of applications, response and turnaround times, locations and other key relevant criteria to determine an optimal cost-effective Service Plan for you.

ARE YOU IN ONE OF OUR SERVICE AREAS? FIND OUT HERE.

Tips & Hints

What is Waste Toner?

Waste toner is any toner that does not fuse to the paper when creating a copy or a print. Copiers have waste toners that can be replaced by the customer, some may need to be emptied or replaced by a service technician.

Error Codes and What To Do With Them

If your machine stops and gives an error code. Please write down the error code before doing a full restart. Call it in, even if the machine seems to be running fine. It may have a part that is failing or have some other issue that needs to be resolved by a service technician.

The Evil Toner Pirates

Ideal OS will never randomly solicit toner sales. Unfortunately this is a fully-fledged scam industry. Please contact us if you ever have a question or concern, or want to check the validity of someone contacting you about toner or supplies.

Document Feeder

The top of the copier where you place papers in to scan, or lift up to scan items directly off the glass is called the Document Feeder. It is on a hinge system and somewhat heavy. Closing it in between uses will help to ensure the hinge lasts the life of the copier.

Store Toner Correctly

Storing toner on its side prevents it from clumping. Make sure you give it a good shake before installing in your copier to make sure the toner hasn't settled in the cartridge.

Reading the Meter

Service Contract machines are usually billed on a cost per copy (CPC) basis either monthly or quarterly. Prior to your bill being issued, you will receive a meter read request via email or fax. Meter reads will be estimated for billing if not received in the allotted time.

Service and Toner Requests

You can contact us via email: service@idealos.ca or by phone @ 1-800-909-3220 for your service and toner requests, or any other questions or concerns you may have. Please never hesitate to contact us with even seemingly small service issues. It’s our job! And preventative maintenance is the key to a well-running machine.

Help Us Help You

When calling or emailing in service/supply requests, please note we require the following information: Equipment ID# Error code (if applicable) Your name and phone number And always let us know if your machine is up and running. If it is not, it will be put on priority status!

Supplies

We carry a wide assortment of toners and inks for almost all brands of office equipment and copiers. Canon, HP, Konica-Minolta, Kyocera, Brother, Lexmark, Oki, Samsung and Sharp. If we don’t have it, we can bring it in at the most competitive prices.

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IDEAL. FOR ANY BUSINESS.